Privacy Policy

This Privacy Policy explains how Cycle Fixers handles personal data in connection with its bicycle repair workshop services and website use. It applies to inquiries, bookings, workshop visits, and related communications.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

How We Use Data

We use personal data to respond to inquiries, arrange bookings, receive bicycles for service, inspect and assess work, prepare and confirm quotes, carry out repairs and adjustments, complete quality checks, provide collection summaries, manage payments and records, maintain the website, and meet legal or accounting obligations. We may also use limited technical data to secure the site and understand general usage patterns.

Processing is limited to purposes that are relevant to workshop operations and website administration.

Service Providers and Partners

We may share personal data with service providers that support website hosting, communications, record management, payment processing, or other operational functions. These parties are expected to use the data only for the services they provide to us and to handle it under appropriate confidentiality and security obligations.

Operational recipients are limited to parties that assist with service delivery or administration.

Legal Disclosure

We may disclose personal data when necessary to comply with applicable law, lawful requests from public authorities, or legal process. We may also share information to protect rights, safety, or the integrity of our services where permitted by law.

Disclosure may be required to meet legal, regulatory, or court-related obligations.

User Rights

Your Rights

Subject to applicable law, individuals may request access to their personal data, correction of inaccurate information, deletion in limited cases, or restriction of certain processing. We may need to retain some information where required for legal, accounting, or operational reasons.

Available rights depend on the nature of the data and the legal basis for processing.

Requests

How to Make a Request

To protect privacy, we may ask for information needed to verify a request and locate the relevant records. If a request cannot be fully granted, we will explain the reason where the law requires it.

Requests are reviewed against identity and record-matching requirements before action is taken.

Data Retention

Retention of Data

We keep personal data only for as long as it is needed for service administration, recordkeeping, dispute handling, tax or accounting obligations, or other lawful business purposes. When data is no longer required, we delete it or anonymize it where appropriate.

Retention is based on the purpose of collection, legal obligations, and operational need.

Policy Updates

Policy Changes

The updated version will apply from the date shown on the policy page. If a change is material, we will take reasonable steps to draw attention to it through the website or other appropriate communication channels.

We may revise this policy when our practices, services, or legal obligations change.

Email contact

[email protected]

Telephone contact

+81 90-1501-8959

Postal address

三川町 5-11, 広島市, 広島県, JP, 730-0029

Privacy contact

[email protected]

01 · Collection

Data We Collect

We may collect contact details, bicycle and service information, appointment details, payment-related records, communication content, and technical data such as device and usage information. Where needed for intake, inspection, quote preparation, repair coordination, and service summary, we may also process information about the bicycle’s condition and requested work.

The categories collected depend on whether a person makes an inquiry, books service, or visits the workshop site.

02 · Sources

Sources of Data

We receive data from service inquiries, booking requests, workshop drop-ins, telephone or email communications, intake and inspection notes, payment and collection records, and basic website interaction data. Some technical information is generated automatically when the site is used.

Information is obtained directly from users and from records created during service handling.

03 · Cookies

Cookies We Use

We may use essential cookies to support site functionality, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookie data is used in a limited way to maintain performance, improve navigation, and support security monitoring.

Cookie use is limited to standard operational and analytical purposes.

04 · Controls

Cookie Controls

Users can usually manage cookies through their browser controls, including blocking or deleting cookies already stored on a device. Where the browser permits, users may also set preferences for certain cookie categories. Essential cookies may still be needed for basic site operation.

Browser settings may limit non-essential cookies, but some site functions may be affected.